Shipping & Returns

If you’re not satisfied with the quality of the products, get in touch within 14 days after receipt and we’ll do everything we can to investigate and find a solution. 

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                      Defective or damaged posters or other products

 

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product. Should you want to submit a new order, we will cover the costs of the new order.

 

                                              Wrong Address

 

If you provide an address that is considered insufficient by the courier, the shipment will be returned and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

                                               Unclaimed

 

Shipments that go unclaimed are returned and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.

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                                   Color consistency

 

We use the same print machines, paper types and work processes at our print partners to minimize colour variations.

Having said that, printing a poster or other graphic product is a chemical process and 100% consistency cannot be achieved.

 

Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples.

 

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.